Refunds will not be offered unless a performance is cancelled, abandoned when less than half the performance has taken place or rescheduled to an alternative date that you can’t attend. If a performance is cancelled, we will make every effort to accommodate you at another performance of the same production, offer a credit note to be used later (within 12 months) or offer a full refund excluding fees*.
For live performances, we recommend purchasing ticket protection via Booking Protect as part of your booking. The option will be presented to you as part of the booking process and any claims can be made directly via their website
Refunds are currently being processed by BACS and not directly to the card you paid with as we move to a new payment provider. This is meaning that refunds are taking slightly longer to process, for which we apologise; we appreciate your patience in this matter. Also, be aware that it can take your bank 10 days to process our request.
*We reserve the right to keep booking fees as stated in our Terms & Conditions.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article